F.A.Q.

How to order the products presented in the catalogue ?: If you have not received the catalogue, you just have to order it by phone.To place an order, you will just have to return the order, situated inside the catalogue, by fax, by post or by mail. Your order also be taken by phone, by our team of Commercial Assistants, who will be delighted to answer all your queries.
How to order personalised products ?: For your first order, a 'Bon A Tirer' will be created following your instructions. If you already have a logo, you will just have to send it to us and we will make a copy. If you haven't got a logo, or whether you wish to bring modifications, our graphics will suggest you different proposals.
Once your logo is approved, a reference will be attributed and you will just have to mention this reference in your next orders (by either telephone, post, fax or mail).
What is the delivery time ?: For standard products, the delivery time will be of one week. For personalised products, you can count 10 days.
How do you get delivered ?: In France: deliveries are done by Chronopost. They deliver between noon to 6pm. On special request from your part (and by adding a supplement) the deliveries can be done before noon or even before 9am. Export: deliveries are done by UPS-DHL or via our distributors.
Is it possible to receive personalised chocolate pieces ?: If you wish to receive this type of product, we propose you 2 possibilities:
- You can order printed transfer sheets and make your own personalised chocolate pieces,
- If you wish to order larger quantities, or whether your time is limited, we propose you to send you finished chocolate pieces.
Usually, I order printed transfer sheets to create my own chocolate pieces. This time, I haven't got time to do them. Can I order them finished ?: It will be a pleasure to create your personalised your finished chocolate pieces.
How do you use the printed transfer sheets ?: If you have never used transfer sheets before, do not hesitate to contact us. Our technicians will be happy to help you and to explain you the method of use of the products.

On what can I apply the printed transfer sheets ?: On the 'traditional' transfer sheets, you can use chocolate. On transfer sheets BOGATO, you have to use butter cream to create you sweet decorations.
I am a restaurant owner and I am not equipped to work with chocolate, have you got products available for me ?: We have all type of finished chocolate pieces (Décorenchoc, chocolate pieces…) which will allow you to decorate in a refined way your desserts and plates.
I would like to create a speciality for my pastry, what can I personalise ?: Many types of products can be personalised :
- Your chocolate bonbons (transfer sheets)
- Your chocolate bars
- Your sweets (transfer sheets BOGATO)
- Your chocolate decorations (Décorenchoc, chocolate pastilles)
- Your chocolate moulds.
What is the aim to personalising my products ?: In today's time, it has become indispensable to identify your abilities. The logo made in chocolate is the tool to communication. On large tables, your logo will be before of your guests.
Why buy PCB products when you can create them yourself ?: After the 35 h p/w, labour has become more and more costly. PCB products have been created in order to ease your life and request a minimum of manpower with an outstanding result for your customers.
Isn't there a risk that I receive the same decorations as my colleague ?: PCB products constitute a base for decorations. It suits to put them forward, to appropriate them, to let them in our universe. They will then become unique.
Are the products renewed ?: Twice a year (Easter and Christmas) a new range is created and a catalogue is sent to all our customers. Other than products, the catalogue presents new decoration techniques, ideas, recipes.

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F.A.Q.